- SDG Service Group - BTA Select Dealer Group Listserve

Re: EXTERNAL: Burden Rate
by Josh Ravan 02 Jul '25

02 Jul '25

I just got around to playing with this, but it appears formulas are missing. Peter do you have the version with the formulas? Thanks www.standleys.com Josh Ravan VP of Service jravan(a)standleys.com 528 West Iowa, Chickasha, OK 73018 (405) 224-0819 From: Peter Nguyen <pnguyen(a)goadvanced.com> Sent: Thursday, June 12, 2025 1:26 PM To: SDGServiceGroup(a)lists.bta.org Subject: EXTERNAL: Burden Rate You can plug in your numbers. [cid:image002.png@01DBEB5A.2A836600]Peter Nguyen[cid:image002.png@01DBEB5A.2A836600] Director Of Service Operations Office: 714.547.9400 Ext: 323 14370 Myford Road ste 100 Irvine, CA 92606 [cid:image001.png@01DBEB5A.2A79C910]

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ACH Natcha file
by Kris Buxton 25 Jun '25

25 Jun '25

Can anyone in the group help us with the Natcha file for the bank import file from EA into the bank. Or info is not accurate to import to the bank, and we could desperately use some assistance with the format. Kristopher Buxton Vice President of Operations 8300 SW Hunziker Street Portland, OR 97223 CELL: (971)295-0561 MAIN: (503) 597-0937 SERVICE: (503) 213-1234 [cid:acd9a369-ff95-4fa1-b4f4-37e85b52f747]<http://www.solutionsyes.com/> [cid:7b0a9a33-1ac6-4593-8326-d6aa26852ac3] [cid:c0949f87-3745-46b0-b85a-39cb55d1f66a] [cid:80e26c3a-4848-44ea-ab17-46943650dc3f] Awarded in 2014, 2015, 2016, 2017, 2018, 2019, 2020: Oregon Business Magazine’s 100 Best Companies to Work for in Oregon Awarded in 2014, 2015, 2016, 2017: Portland Business Journal’s Fastest Growing Private 100 Companies in Oregon Awarded in 2016, 2017, 2018: Inc. Magazine’s Inc5000, among 5000 Fastest Growing Private Companies in the United States

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SDG service list.xlsx
by Josh Ravan 25 Jun '25

25 Jun '25

Here is a copy of the dealer info to save. I am going to try to load it in teams so we can keep it live in there instead of trying to keep a master on one owner's PC. Thanks www.standleys.com Josh Ravan VP of Service jravan(a)standleys.com 528 West Iowa, Chickasha, OK 73018 (405) 224-0819

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Xerox Support
by Mike Bourdeaux 23 May '25

23 May '25

Hope everyone had a safe trip back from Detroit. Does anyone service Xerox in Troy and Piqua Ohio? Thanks, Mike Bourdeaux General Service Manager [cid:image001.png@01DBCB0A.B3BC5FA0] 250 N River Ridge Circle Suite 100 | Burnsville, MN 55337 tel (612) 798-1359 | fax (612) 798-1196 Book time with Mike Bourdeaux: Schedule a Meeting <https://outlook.office.com/bookwithme/user/0cc4792dd7b34554bf7972c4f97e5827…>

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used parts
by Hoy, Richard 23 May '25

23 May '25

Good afternoon, Everyone I wanted to say it was nice meeting everyone at the meeting earlier this week. I know there was an agenda for when we split but I have another question. We have multiple shops in 2 states and routinely pull parts to fix client machines. What I was wondering is, do any of you all put those items into inventory so they can be tracked by your other branches. We currently do not do that, but I am floating this around. I would add a U at the end of the part number to signify used and bring them into inventory at $0. Do you all have any better ideas on how I could accomplish this? Thanks Rick [ResizedEBSVBSLOGO TRANSPARENT.jpg] Rick Hoy Director of Service [EBS 20 button.jpg] 7737 Garland Circle Roanoke VA 24019 Direct 540.771.5869 Support 800.282.7326 VaBusinesssystems.com<https://www.vabusinesssystems.com> [resizedTop Work Places Logo.jpg] [resized70 Logo.jpg]

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FW: EXTERNAL: SDG Owners/Finance/Service Meeting - Meeting Schedule - HOTEL DISCOUNT DEADLINE TOMORROW, APRIL 18
by Josh Ravan 08 May '25

08 May '25

Here is the agenda for the meeting coming up, see ya soon! www.standleys.com Josh Ravan VP of Service jravan(a)standleys.com 528 West Iowa, Chickasha, OK 73018 (405) 224-0819 From: Valerie Briseno <valerie(a)bta.org> Sent: Thursday, April 17, 2025 9:29 AM To: SDG(a)lists.bta.org; sdgfinancegroup(a)lists.bta.org; sdgservicegroup(a)lists.bta.org Cc: Jennifer Larson <jlarson(a)goadvanced.com>; Jessica Holm <jholm(a)jamesimaging.com>; Alma Sanchez-Salinas <asanchez(a)metrosales.com> Subject: EXTERNAL: SDG Owners/Finance/Service Meeting - Meeting Schedule - HOTEL DISCOUNT DEADLINE TOMORROW, APRIL 18 All, Next month's meeting will be held at the MGM Grand Hotel in Detroit. Tomorrow is the hotel's discount deadline (April 18). Use this link to reserve your room: https://book.passkey.com/e/51020748<https://url.avanan.click/v2/r01/___https:/book.passkey.com/e/51020748?trkid…> *If you need to extend your stay, please make the reservations allowed online and then send me your confirmation and I can ask the hotel to extend your stay. In addition, to help with food & beverage totals, see this link to register for the meeting (including the optional golf): https://businesstechnologyassociation.growthzoneapp.com/ap/Events/Register/…<https://url.avanan.click/v2/r01/___https:/businesstechnologyassociation.gro…> The agenda is attached. Financial Sharing Group will meet 5p to 7p on Monday, May 19 (optional - members of the sharing group only). Welcome reception at the hotel from 7p to 8p on Monday, May 19; Meet all day on Tuesday, May 20 with a private dinner at the Henry Ford Museum; Meet until 11:30a on Wednesday, May 21 (optional golf following) Let me know if you have any questions! Thank you, Valerie Briseno Business Technology Association 12411 Wornall Rd. Kansas City, MO 64145 Phone: (816) 303-4082 valerie(a)bta.org<mailto:valerie@bta.org> [cid:0a4d9f71-8bb7-43b7-8d11-2af1a3c0666c]<https://url.avanan.click/v2/r01/___http:/www.bta.org/___.YXAzOnN0YW5kbGV5cz…> [signature_927727533]<https://url.avanan.click/v2/r01/___https:/www.linkedin.com/company/business…>[signature_1238384038]<https://url.avanan.click/v2/r01/___https:/twitter.com/BTA_ORG___.YXAzOnN0YW…> [signature_332421953] <https://url.avanan.click/v2/r01/___http:/www.facebook.com/pages/Business-Te…> [signature_584979647] <https://url.avanan.click/v2/r01/___https:/www.youtube.com/channel/UCBSsarYT…> [cid:6344f110-6e69-442e-b71c-845fc4256181]<https://url.avanan.click/v2/r01/___https:/outlook.office.com/bookwithme/use…> Book time to meet with me<https://url.avanan.click/v2/r01/___https:/outlook.office.com/bookwithme/use…>

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Kyocera Fusers
by Josh Ravan 01 May '25

01 May '25

Good afternoon friends, We are experiencing poor yield on The Kyocera 5054ci family fusers. Is anyone else having a similar issue, or even better does anyone have a solve? Thanks for the help in advance! [cid:image001.png@01DBBA9F.AE0FD080] www.standleys.com Josh Ravan VP of Service jravan(a)standleys.com 528 West Iowa, Chickasha, OK 73018 (405) 224-0819

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FW: Topics for May
by Josh Ravan 10 Apr '25

10 Apr '25

Okay, here is try number 2 www.standleys.com Josh Ravan VP of Service jravan(a)standleys.com 528 West Iowa, Chickasha, OK 73018 (405) 224-0819 From: Josh Ravan Sent: Monday, March 31, 2025 8:59 AM To: sdgservicegroup(a)lists.bta.org Subject: Topics for May Good morning, Friends, As we enter April I wanted to reach out and ask for your help in bringing ideas for topics for our breakout. I have a few that are already submitted but we need a few more good ones to make it a great experience for the group. I have topics below; in our April meeting I would like to have so many topics that we stack rank the ones we feel are the most valuable to cover in Detroit. Thanks for your help! * Ways to increase Revenue per device * Helpdesk Fees * VPS or security programs * Fees for accessories (i.e. booklet maker, Fiery, multi-fold) * Min base (what is it) with no straight cpc * Min page volume rules for placement? * Anything else that is working? * Billable per hour rate and min travel fee? * EOS/Traction * Cadence, Rocks, L10's * Automated dispatching * What and how? * DCA how is Printanista, EKM, MPS Monitor working since several dealers switched recently * Benchmark model traditional vs Blended * What's the difference * When to move to Blended * Production * Is it growing revenue or shrinking profit? * invest into a dedicated techs or Fiery specialists?

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